Whether it's a payment issue, bonus query, account verification, or betting rules — you'll find all the answers in our Help Center.
Select the category that best describes your issue below
Deposit & Withdrawal Issues
Bonus not received, terms & conditions
Verification & security
Rules & Markets
Our support team is always here to help you
Live chat is your fastest option — skilled support agents typically respond within 2 minutes on average. Bengali support is also available.
For detailed issues, send us an email. It's the most convenient way to share screenshots or documents.
Open the site from your phone's browser and use the chat button at the bottom right. No app required.
All services are running normally
Most issues are resolved within this timeframe
Common issues & solutions by category
Deposits are credited to your balance within 3–10 minutes in most cases. If yours hasn't arrived, contact support with your transaction ID.
Once KYC is complete, withdrawals are usually processed within 15–30 minutes. If yours shows as pending, please notify support.
Bjl baji will never ask for your payment details over a call or message. Do not click on unknown links.
Bonuses are added automatically. If yours hasn't appeared, go to the Promotions page and click "Claim", or contact support with your deposit details.
Each bonus has its own wagering requirement. Bets placed with bonus balance count toward the wager. Once the requirement is met, the bonus converts to real funds.
Bonuses are typically valid for 7–30 days. Any unused bonus is automatically cancelled once it expires, so make sure to start using it promptly.
Identity verification is required before your first withdrawal. Upload a photo of your National ID or passport. This is typically completed within 24 hours.
Use a strong password and keep two-factor authentication enabled. If you notice any suspicious login activity, change your password immediately.
To change your mobile number or email address, please contact support. Some details cannot be updated without identity verification.
If a match is cancelled or postponed, your stake will be refunded. Live bets generally cannot be cancelled once placed.
If you placed a bet on the wrong team or entered the wrong amount, contact support immediately. In some cases, a fix may be possible before the match starts.
If the odds change after your bet is confirmed, the odds at the time of confirmation will apply.
How to deposit using bKash or Nagad
Log in to bjl baji and click the "Deposit" button.
Choose whichever works best for you — bKash, Nagad, or Rocket.
Start with a minimum of ৳500. Confirm the amount.
Send the payment to the provided number as instructed, then confirm with your PIN.
Your balance should be credited within 3–10 minutes.
Just a few steps to withdraw your winnings
Log in and select the "Withdrawal" option.
Please use your own bKash/Nagad number. Sending to someone else's number is not possible.
Minimum ৳500. May vary depending on your limit tier.
Confirm with the OTP sent to your mobile for security.
Funds are typically delivered to your mobile banking account within 15–30 minutes.
KYC verification is required before your first withdrawal. Once completed, you won't need to do it again.
If you run into an issue, check the Help Center first — most common questions are answered here. Resolving it yourself saves time without having to contact support.
For new or complex issues, however, Live Chat is your best option. One of bjl baji's biggest advantages is Bangla-language support — you don't need to know English to explain your problem.
Email support is slower by comparison, but it's the better choice for complex issues where you need to send screenshots or documents. Including your transaction reference number, screenshots, and a detailed description of the issue will help speed up the resolution.
Support tends to be busier from evening through late night, as that's when most users are online. Reaching out in the morning or afternoon usually gets you a faster response.
Before contacting support, note down your transaction ID, date and time, and a description of the issue. This helps resolve things much faster.
The two most frequently asked questions in the Help Center
Reach us via live chat or email. bjl baji's support team is available in Bengali, 24/7.